New Down Comforters and Pillows - We will accept returns of new products in good condition for six months after their purchase. Please call first to discuss your return, then send it to us, and keep your shipper’s receipt until you have received your exchange or refund. We will issue a refund using your original method of payment. Please include a contact phone number or email address in case we have any questions about your return. NOTE: Shipping costs will not be refunded.
New or Re-covered Pillow Adjustment - We will adjust the fill weight of your new or re-covered pillow to make it softer or firmer one time without charging for labor within six months of purchase. You must pay for any goose down that we add. After the first adjustment, there will be a charge for labor plus any additional down.
Down Comforter Adjustment - We offer our customers the opportunity to try a down comforter to make sure it is the right fill weight for you before it is stitching it into squares that lock the down into place. This works bests with local customers, but can be done with mail-order customers if you're willing to pay for the shipping. Once you've approved the fill weight and we’ve top-stitched the comforter, it cannot be "un-stitched"
Down That We Have Removed - If you have us remove goose down to make a pillow softer or a down comforter lighter, we will bag it up and return it to you or use it make other items for you. We cannot refund you for the down that we have removed, nor buy it back.
Cleaning - We use a mild and natural soap to wash down items. Due to the gentleness of the process, we cannot guarantee that all stains will be removed and will not refund the cost of washing for this reason.
You wash your down item at your own risk. However, we pride ourselves on excellent service and will carefully examine your item before cleaning to ensure a successful outcome.
Washing sleeping bags, coats, vests, pants, snowsuits made from semi-permeable or waterproof membranes such as GORE-TEX™ carries the risk that the fabric will delaminate. We are not responsible for manufacturers’ defects that can cause this to happen, nor will we provide a refund.
Services - There are no returns on custom products, renovations, re-coverings, or repairs once you have agreed to the order; however, we will work with you to try and make you satisfied.
Custom Orders - We cannot accept returns of custom orders. Before we accept a custom order, we discuss with the customer in great detail the cost and the nature of the work to be done. We do our best to communicate beforehand how your custom order will turn out. Once a customer has approved the work order, either verbally or in writing, the custom item or service is considered sold. There are no refunds.
Refunds - Call us at 206-784-3444 or 1-888-289-3696, or email us at Jack@allaboutdown.com to discuss your order if you would like a replacement or refund. To be eligible for a return, your item must be in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
Once your return is received and inspected, we will send you an email. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Send your return to: All About Down®, 352 N 78th Street, Seattle, WA 98103.
Late or Missing Refunds - If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Jack@allaboutdown.com or 206-784-3444.