Down Pillows

I have been purchasing premium down pillows in the 800-1000 fill power range and was excited to discover a company that advertised premium service and a pillow of "800-900 fill power". I did ask ahead of time what the actual down percentage used was (down is never 100%, it is always mixed with fiber and feather). I was informed it was 90% as listed on the tag as "The maximum percentage that the FTC allows to be stated is 90% down". I hate to be blatantly lied to in such a fashion, as FTC USA-2000 labelling standard does NOT limit to 90%, they provide guidelines for each stage of 5% from 75% on up as well as stating that ANY percentage may be listed as long as it is consistent and can be backed up (IDFL labs, etc.). The more common examples you may see would be say a Sferra Cornwall pillow which will list 97%, and I have numerous other pillows with USA standard tags which will list 95-98%. 90% merely meant that was the highest quality that they could attest, not the highest FTC would allow. And 90% is not BAD, it is actually should be the beginning of being fairly good, so there was no need to lie, particularly to somebody who clearly knew what they were talking about.
Regardless, I decided to make the plunge and purchase one. I had a Hungarian queen 26.5oz (750g) firm I wished to compare it to, so I purchased a 27oz firm queen. Imagine my shock to recieve the pillow only filled to 24oz. They didn't even provide me with what I had paid for. Needless to say, it was obviously not as supportive as I would have liked. The down is not a bad low quality filling, but it does not feel up to the "800-900" fill power as advertised. Hard to say exactly as they didn't provide me with what would have made a side by side comparison work. Feels more like what one finds in say the 700 fill power Sferra Somerset pillow (though the polish down in that pillow has a softer more luxurious feel to it).
The pillow covering is of course made of a thicker cotton than most luxury pillows so doesn't feel as nice. They at least were up front about that so I was expecting that.
I had hoped to find a company that could have been a partner for my down needs for now and in the future, but was seriously disappointed that this just was not to be.
Please keep in mind, these products are not "BAD", the prices are all right for what you get, they just are not premium. It is unfortunate that the expectations weren't set correctly. A little more honesty in that department would have gone a long way.

Great customer service. High quality pillow.

I have purchased a supportive pillow and two travel pillows. All are quality products and I am happy with my purchases. I love that you are investing in a pillow that can be updated, fixed, cleaned and restuffed whenever I need the additional services in the future. This is important to me in that I feel like I am investing in a quality product that I will have for many years.

I love the pillow. I was looking for weeks for a simple ethically sourced down pillow for travel.. This one is perfect. I ordered the 12x16 ... it's smaller than I imagined (even though I measured 😉) and may have gone with the larger size.
The only thing I'd change is the size of the pillow case. It's soooo tight that the pillow is not able to fully inflate all the way. If it were just a little bit bigger on all sides it would provide room enough for the pillow to puff up all the way.
Such a lovely little pillow!!! Thanks!!!💕

Nothing better than a petite pillow of natural material. Thanks for being local too.